Shipping and Return

Shipping

At the moment we ship to following countries:
Austria, Belgium, Czech Republic, France, Germany, Netherlands, Portugal, Spain, United Kingdom.

However you can use our 'store finder' in order to find a jeweller or a TAMARA COMOLLI Boutique near you.

All deliveries are handled by our shipping partner UPS. All shipments that are sent by tamaracomolli.com, are insured against theft and accidental damage.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. We process and send orders during our main service hours, Monday to Friday, from 8.00 a.m. to 6.00 p.m. CET (with the exception of German public holidays). Orders which are placed out of this time will be processed on the next following working day.

Delivery times and costs

Shipping times may vary due to availability of merchandise. Most of our orders will be shipped within 14 days. As soon as all of the ordered merchandise is available your order will be shipped.

Packaging

Your items will be carefully stored in our handcrafted white leather pouches, before being placed in our blue signature boxes, luxuriously tied with our TAMARA COMOLLI signature bow, made of 100% cotton.

Every order comes with a cleaning cloth for the optimal care of your fine jewellery. You will receive your order in a discreet and unbranded white box.

Track your order

As soon as we have shipped your order you will receive an e-mail with the UPS tracking number. You can check the status of your order 1-2 hours after receiving the e-mail using the link provided.

Return process

All returns are free of charge as long as they are done by our logistic partner.

1.) Please login to your account and select the order from which you want to return an article. Simply fill out the form fields. You can add a date for the courier to pick up the return. PLEASE NOTE: We can only accept returns during two weeks after purchase/delivery.

2.) One of our customer service assistants will process your return and is happy to advise you with any further questions you may have.

3.) After you registered your return, you will receive a confirmation e-mail including the return label. Please stick the return label on the parcel.

4.) UPS undertakes one collection attempt. If you are not able to be at home to that time, return the parcel via a UPS parcel shop near you.

Please note, that the articles to be returned must be in new, unused condition and with all tags still attached.

After we have received your return, it may take a few days for us to process your return. You will receive a confirmation e-mail concerning your refund.